0208-299-0900
Our Policy and Privacy Notice
Booking an appointment
To book your appointment, whether for treatment or consultation, we take a £30 deposit to secure your booking.
If you decide not to go forth with any treatments after your consultation, you will be able to request a refund.
The refund will be given to you via cheque you can collect in person or it can be posted to you.
The only time you do not need to make a deposit is if you already have a package with us.
Lateness
We will hold your booking for 10 minutes. If you arrive any later, unfortunately, you will have to reschedule your appointment & you will lose your deposit.
If you are running late, please call us as soon as possible so we will do our best to adjust your booking if needed.
If you have a package with us, the session; will be deducted from your package.
Cancellation
Our company requires 24hrs notice to cancel or reschedule your appointment.
If you fail to give us the appropriate notice, it will result in you losing your deposit.
If you have a package with us, the session you have missed; will be redeemed from your package.
Laser Treatment Preparation
Before you attend your appointment; Please ensure you are freshly shaved from the night before so you can receive the best results.
If you have not shaved suitably and there is still a lot of hair, your appointment will have to be rescheduled for another day. However, if you have shaved to the best of your ability, we can dry-shave you.
Please note: this can cause your skin to be more irritated and sensitive during your session.
Please do not wear any makeup if you are receiving any laser treatments on the face. If the makeup is not removed properly, this can cause a bad reaction to the skin. Furthermore, please make sure you are not wearing any perfume in any of the areas being treated.
Behavior
WE DO NOT! Accept any form of swearing, rude or aggressive attitude towards any of our patients and staff.
If you have any form of complaint, kindly inform us & we will handle the situation as appropriately and professionally as we can in in-order to get the issue solved.
We are a team who values our client’s feedback whether it is good or constructive.
We are a results-driven company that aims to give every client a great experience with us.
Children
Due to safety children are not allowed to be in the clinic due to health safety purposes.
Privacy Notice
We take your privacy very seriously and this privacy statement is here to help you understand what we may do with any information you give us about you. This privacy statement only relates to our website and does not extend to your use of the Internet outside of our website or to any websites that are linked to our website.
You can access our website home page and browse our site without disclosing your personal information, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy statement, do not give us your details. This privacy statement is part of our Terms and Conditions. We may need to update this privacy statement from time to time. You should regularly check this page to make sure you have read the most recent version.
Personal information provided is stored for our own records only and will not be disclosed to third-parties.
Information we may collect about you
Personal information is limited to your name, phone number, email address, medical history. These details are only known to us if you complete the contact form.
How we use your details
We will only use your contact details in order to contact you, send you confirmations, reminders of you appointment, send you pre and post advice, send you our marketing emails or text messages.
We never give or sell our customers details to third parties.
Where we store your personal data
All information that you supply us with is stored on secured servers. We will take all reasonable steps necessary to make sure that your data is treated securely in line with this privacy statement.
